Printer Issues

• How to print BuyerKiosk receipts from your register printers

  Open the BuyerKiosk Sync app on your main buying register. Click the small "gear" icon to open the settings panel. Verify that you are on the "Master" copy of BuyerKiosk Sync by checking for an "M" in the version number at the top. If it says "S" then you need to check your other registers for t...

• Label Printer Prints Blank Labels/Skips Labels

  [CLICK HERE TO VIEW THIS ARTCLE FULL SCREEN] If you are experiencing issues with the label printer printing blank labels in between printed labels, or it is having other related issues with printing (but is still attempting to print labels), try doing a recalibration on the printer. If the label...

• Labels Are Not Printing From the Label Printer

  If you have a label printer in your store and it is not printing labels or the labels are printing out of the receipt printer, follow these steps to get it working again: Restart the Label Printer Unplug the label printer from power by either unplugging the power cable from the back of the prin...

• Receipts Are Not Printing

  If you are experiencing issues with the receipt printer not printing out any receipts, but the buys are posting to the queue, restarting the printer usually fixes the problem. Follow these steps to restart the receipt printer: Identify Your Printer Type There are two types of printers that we ...

• What do the lights mean on the label printer?

  [VIEW THIS ARTICLE IN FULL SCREEN] If you are having problems with the label printer, one of the first things to take a look at is the light pattern on the control pattern of the printer. This will usually indicate what sort of problem you are having and can be the first clue in solving the issu...